All About Reviews! FAQs - Airbnb Community
6. Will Airbnb remove a bad review? Probably not. It has to violate their policy (profanity, racial language, not relevant to the actual stay etc. ) You can ask but removals are rare. 7. What do the stars mean for guests? Guests are rated in 3 areas-- cleanliness, following rules and communication. There is a "star" score for each.
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